Read and understand the question — get task response right As you read this question, you should note two key points:
Respond holistically to client issues Referrals to other service providers How do you determine options for referrals to other service providers against the range of client needs? If a client requires support that does not fall within the scope of your agency, you may need to investigate other options and refer them to another service provider.
There are a number of important issues to consider when you choose to refer a client to another agency, or to another member of your team, be it an emergency referral or part of treatment planning.
Is this the best possible service provider to refer this client to?
Will they be able to adequately meet the needs of this client? To do this, you need a good understanding of the services and requirements of the agency that you are providing referrals to, and of the skills and expertise of other members of your own team.
How the support worker makes referrals Read the case studies below and then reflect. Penny calls asking for help because she can no longer cope. Another example further demonstrates this.
Toni calls wanting somewhere to stay. Toni is sixteen and has just been told that she has to leave her flat and find somewhere else to live. She says she does not know anyone to stay with or anyone who can help her.
Larry takes the call. It appears obvious that Toni will benefit from the help of a youth accommodation agency and is not in need of the protective services intervention that your agency offers. Larry looks at options with Toni and refers her to a more appropriate service.
Now that you have some ideas about what may constitute a referral to another service, it is time to look at how you can achieve this.
Service providers Service providers are workers in agencies who can offer your clients a service, resource or program to meet their needs. They could be government, private or community-based agencies.
They could specialise in meeting particular needs, such as drug and alcohol support services, or they could offer general support to your client, such as counsellors or foster and respite care.
When you think about identifying other service providers for your client, consider: Do your clients already have workers and agencies involved in their life? Make sure you are fully aware of the service options available to your client.If you wish to appeal a Social Security disability denial, you must make your request in writing within 60 days from the date you receive the denial letter from the Social Security Administration.
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